Returning a Wrong Item
If you are to receive an incorrect item, we sincerely apologize. Please email our customer service department as soon as possible providing the full details of your order, so that we can get this matter resolved.
We aim to process all refunds within 5 working days of receiving your returned order. Once we authorise a refund your bank can take between 2-5 working days to show this in your account. Sadly we have no control over your banks return transaction processing policy and we cannot speed up your bank.
Our Returns Address
Returns at: Vortex Clothing, 190 Ellicks Close, Bradley Stoke, Bristol, BS32 0EU
Product exchanges are sometimes possible, and you do have the option of returning your items. However, if you are unhappy with your goods we will happily issue a replacement or refund assuming they are returned within 28 days of receipt of your order.
All returned items must be unworn, complete with all original tags, and in original and resalable condition. We reserve the right to refuse a return if it fails to meet the above terms.
Please make sure all return packages are sent with a trackable, insured service, ensuring your items are well packaged, as we cannot take responsibility for items damaged or lost in transit.
If you are returning an item from outside the UK, please clearly mark the package ‘Returned Goods’, to avoid any customs charges. Vortex Clothing is not responsible for any return custom charges made.
Please note return postage charges are non refundable unless your order is faulty or incorrect.